1.
Valentin, Emilie Luther
How to Be(come) the Perfect Inmate? Working the System in the Prison Workhouse at Christianshavn, 1769–1789 Journal Article
In: Scandinavian Journal of History, vol. 48, iss. 5, pp. 679-698, 2023.
@article{nokey,
title = {How to Be(come) the Perfect Inmate? Working the System in the Prison Workhouse at Christianshavn, 1769–1789},
author = {Emilie Luther Valentin},
year = {2023},
date = {2023-07-04},
journal = {Scandinavian Journal of History},
volume = {48},
issue = {5},
pages = {679-698},
abstract = {Between 1769 and 1789, the warden of the prison workhouse at Christianshavn wrote around 300 statements to accompany petitions made for inmates’ release. Drawing on the theories of Arlie Russell Hochschild, this article argues that the statements detail the feeling rules of the prison workhouse and provide evidence that the inmates ‘worked the system’ by performing emotional labour in accordance with said feeling rules. Thus, the article uncovers and connects practices and tactics of coercion and autonomy in the prison workhouse, examining how inmates navigated the authorities’ expectations as a tactic of escape from imprisonment and labour coercion.},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
Between 1769 and 1789, the warden of the prison workhouse at Christianshavn wrote around 300 statements to accompany petitions made for inmates’ release. Drawing on the theories of Arlie Russell Hochschild, this article argues that the statements detail the feeling rules of the prison workhouse and provide evidence that the inmates ‘worked the system’ by performing emotional labour in accordance with said feeling rules. Thus, the article uncovers and connects practices and tactics of coercion and autonomy in the prison workhouse, examining how inmates navigated the authorities’ expectations as a tactic of escape from imprisonment and labour coercion.
2.
Akdemir, Ayşegül
“Put me on to a male agent”: Emotional labour and gender in call centres. Journal Article
In: Current Sociology, Online First, 2022.
@article{nokey,
title = {“Put me on to a male agent”: Emotional labour and gender in call centres.},
author = {Ayşegül Akdemir},
year = {2022},
date = {2022-01-01},
journal = {Current Sociology, Online First},
abstract = {This article aims to shed light on the gender dynamics in the context of performing emotional labor in Turkish call centers. Based on qualitative interviews, this study aimed to illuminate how gender is done and undone, providing a perspective on the relationship between gender and emotional labor in call centers, a highly gendered and interactional line of work. Gender relations are complex and gender performativity in call center work allows us to observe different ways in which employees do and undo gender. This study reveals that female employees are more inclined to undo gender and display competence as a work strategy to elevate their position, whereas male employees struggle between job demands and adhering to masculine norms.
},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
This article aims to shed light on the gender dynamics in the context of performing emotional labor in Turkish call centers. Based on qualitative interviews, this study aimed to illuminate how gender is done and undone, providing a perspective on the relationship between gender and emotional labor in call centers, a highly gendered and interactional line of work. Gender relations are complex and gender performativity in call center work allows us to observe different ways in which employees do and undo gender. This study reveals that female employees are more inclined to undo gender and display competence as a work strategy to elevate their position, whereas male employees struggle between job demands and adhering to masculine norms.
3.
Narlı, Nilüfer; Akdemir, Ayşegül
Female Emotional Labour in Turkish Call Centres: Smiling Voices Despite Low Job Satisfaction Journal Article
In: Sociological Research Online, vol. 24, iss. 3, pp. 278-296, 2019.
@article{nokey,
title = {Female Emotional Labour in Turkish Call Centres: Smiling Voices Despite Low Job Satisfaction},
author = {Nilüfer Narlı and Ayşegül Akdemir},
year = {2019},
date = {2019-01-01},
urldate = {2019-01-01},
journal = {Sociological Research Online},
volume = {24},
issue = {3},
pages = {278-296},
abstract = {This study examines emotional labour practices of Turkey’s growing call centre business in which mainly women are employed in precarious conditions. The findings reveal that providing emotional labour to customers is an important but undervalued aspect of work and that the external conditions of work life (especially unemployment threat) diminish the workers’ power to resist the work conditions.
},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
This study examines emotional labour practices of Turkey’s growing call centre business in which mainly women are employed in precarious conditions. The findings reveal that providing emotional labour to customers is an important but undervalued aspect of work and that the external conditions of work life (especially unemployment threat) diminish the workers’ power to resist the work conditions.
2023
Valentin, Emilie Luther
How to Be(come) the Perfect Inmate? Working the System in the Prison Workhouse at Christianshavn, 1769–1789 Journal Article
In: Scandinavian Journal of History, vol. 48, iss. 5, pp. 679-698, 2023.
Abstract | Tags: convict labour, denmar, early modern history, emotional labour, europe, punishment, scandinavia
@article{nokey,
title = {How to Be(come) the Perfect Inmate? Working the System in the Prison Workhouse at Christianshavn, 1769–1789},
author = {Emilie Luther Valentin},
year = {2023},
date = {2023-07-04},
journal = {Scandinavian Journal of History},
volume = {48},
issue = {5},
pages = {679-698},
abstract = {Between 1769 and 1789, the warden of the prison workhouse at Christianshavn wrote around 300 statements to accompany petitions made for inmates’ release. Drawing on the theories of Arlie Russell Hochschild, this article argues that the statements detail the feeling rules of the prison workhouse and provide evidence that the inmates ‘worked the system’ by performing emotional labour in accordance with said feeling rules. Thus, the article uncovers and connects practices and tactics of coercion and autonomy in the prison workhouse, examining how inmates navigated the authorities’ expectations as a tactic of escape from imprisonment and labour coercion.},
keywords = {convict labour, denmar, early modern history, emotional labour, europe, punishment, scandinavia},
pubstate = {published},
tppubtype = {article}
}
Between 1769 and 1789, the warden of the prison workhouse at Christianshavn wrote around 300 statements to accompany petitions made for inmates’ release. Drawing on the theories of Arlie Russell Hochschild, this article argues that the statements detail the feeling rules of the prison workhouse and provide evidence that the inmates ‘worked the system’ by performing emotional labour in accordance with said feeling rules. Thus, the article uncovers and connects practices and tactics of coercion and autonomy in the prison workhouse, examining how inmates navigated the authorities’ expectations as a tactic of escape from imprisonment and labour coercion.
2022
Akdemir, Ayşegül
“Put me on to a male agent”: Emotional labour and gender in call centres. Journal Article
In: Current Sociology, Online First, 2022.
Abstract | Tags: emotional labour, gender, qualitative research, sociology, turkey
@article{nokey,
title = {“Put me on to a male agent”: Emotional labour and gender in call centres.},
author = {Ayşegül Akdemir},
year = {2022},
date = {2022-01-01},
journal = {Current Sociology, Online First},
abstract = {This article aims to shed light on the gender dynamics in the context of performing emotional labor in Turkish call centers. Based on qualitative interviews, this study aimed to illuminate how gender is done and undone, providing a perspective on the relationship between gender and emotional labor in call centers, a highly gendered and interactional line of work. Gender relations are complex and gender performativity in call center work allows us to observe different ways in which employees do and undo gender. This study reveals that female employees are more inclined to undo gender and display competence as a work strategy to elevate their position, whereas male employees struggle between job demands and adhering to masculine norms.
},
keywords = {emotional labour, gender, qualitative research, sociology, turkey},
pubstate = {published},
tppubtype = {article}
}
This article aims to shed light on the gender dynamics in the context of performing emotional labor in Turkish call centers. Based on qualitative interviews, this study aimed to illuminate how gender is done and undone, providing a perspective on the relationship between gender and emotional labor in call centers, a highly gendered and interactional line of work. Gender relations are complex and gender performativity in call center work allows us to observe different ways in which employees do and undo gender. This study reveals that female employees are more inclined to undo gender and display competence as a work strategy to elevate their position, whereas male employees struggle between job demands and adhering to masculine norms.
2019
Narlı, Nilüfer; Akdemir, Ayşegül
Female Emotional Labour in Turkish Call Centres: Smiling Voices Despite Low Job Satisfaction Journal Article
In: Sociological Research Online, vol. 24, iss. 3, pp. 278-296, 2019.
Abstract | Tags: emotional labour, gender, qualitative research, sociology, turkey, working conditions
@article{nokey,
title = {Female Emotional Labour in Turkish Call Centres: Smiling Voices Despite Low Job Satisfaction},
author = {Nilüfer Narlı and Ayşegül Akdemir},
year = {2019},
date = {2019-01-01},
urldate = {2019-01-01},
journal = {Sociological Research Online},
volume = {24},
issue = {3},
pages = {278-296},
abstract = {This study examines emotional labour practices of Turkey’s growing call centre business in which mainly women are employed in precarious conditions. The findings reveal that providing emotional labour to customers is an important but undervalued aspect of work and that the external conditions of work life (especially unemployment threat) diminish the workers’ power to resist the work conditions.
},
keywords = {emotional labour, gender, qualitative research, sociology, turkey, working conditions},
pubstate = {published},
tppubtype = {article}
}
This study examines emotional labour practices of Turkey’s growing call centre business in which mainly women are employed in precarious conditions. The findings reveal that providing emotional labour to customers is an important but undervalued aspect of work and that the external conditions of work life (especially unemployment threat) diminish the workers’ power to resist the work conditions.